Effective date: October 19, 2026

This policy describes when a purchase from EKIY may be returned, exchanged, repaired, replaced, or refunded. Contact support@ekiy.shop and obtain written approval before sending any item back.

1. 45-Day Return Window

You may request a return within 45 days after delivery. For a change of mind, mistaken purchase, or compatibility concern, the product must be unused, in its original condition, and packed in its original packaging.

Please provide the order number or other proof of purchase. A return sent without our prior approval may be refused.

Return shipping and deductions

• Returns not caused by our error: For a change of mind, an incorrect purchase, or incompatibility, you pay the return postage. The amount depends on the carrier you choose.

• Original shipping charges: Original shipping charges are not refundable. For an order that received free shipping, USD $21 will be deducted from the refund. For express courier orders such as DHL or FedEx, the product price may be refunded, but the original express shipping charge is excluded.

• Wrong or damaged items: If we sent the wrong item or the item arrived damaged due to our handling, you will not be responsible for return postage. In some cases, you may need to pay the carrier first; we will reimburse the cost after inspection confirms our responsibility.

Compatibility and technical support

Login failures involving third-party apps, limitations imposed by third-party software, and compatibility restrictions caused by the customer’s vehicle configuration—including a vehicle without the required factory touchscreen—are not by themselves product defects.

Compatibility can depend on third-party developers and vehicle systems, so universal compatibility cannot be guaranteed.

We will first try to assist with online troubleshooting. If a cable or accessory is confirmed defective, a replacement may be available; the customer pays shipping for replacement parts.

If the product remains unusable after troubleshooting, we will arrange approved return shipping. If we cannot assess the issue from photos or video and need to inspect the item, shipping will be reimbursed only if a defect is confirmed.

2. Warranty: Day 46 Through Month 6

Products are covered by a limited one-year warranty for manufacturing defects.

During days 46 through month 6 after delivery, repair or replacement may be offered when online support cannot resolve the issue.

For a confirmed manufacturing defect, we cover both the return shipment and shipment of the repaired or replacement item. For other cases, shipping expenses may be divided between the customer and us.

Refunds are generally unavailable after day 45. An exception may be considered if the fault cannot be resolved and a replacement also fails.

3. Warranty: Month 6 Through Month 12

For an eligible warranty claim between 6 and 12 months after delivery, repair or replacement is available; refunds are not offered under this policy.

You pay to send the item to us, and we pay to ship the repaired or replacement item back to you.

4. Cancellation and Order Changes

• Within 12 hours: Contact us within 12 hours of placing the order if you need to cancel. If it has not shipped, it may be canceled without a charge during that period.

• After 12 hours: If more than 12 hours have passed but the order has not shipped, a USD $15 handling fee applies.

• After dispatch: Once the parcel has been dispatched and tracking issued, cancellation and changes are generally unavailable. We may try to intercept a parcel, but success is not guaranteed; interception or return costs may be charged to the customer.

5. Return Instructions and Address

After receiving our approval and return instructions:

1. Place the order number inside the parcel and clearly state the reason for the return.

2. Include the product, accessories, cables, manuals, and any promotional gifts supplied with the order. Missing items may reduce the refund.

3. Use the return address we provide for your case. Do not send a return to an address printed on the parcel or elsewhere unless we have confirmed it in writing.

Approved Return Address:

Room 618, Building C3, Zhongjia Creative Park,
No. 65, Donghuan 2nd Road, Fukan Community, Longhua Street, Longhua District,
Shenzhen, Guangdong Province, China, 518110

6. Customs and Undeliverable Parcels

If delivery fails because a recipient refuses the parcel, does not complete customs clearance, or requests cancellation after dispatch, the shipment may be returned or destroyed.

Costs and losses resulting from the recipient’s refusal or failure to cooperate may be charged to the customer. If the parcel is destroyed, this policy provides no refund.

Customers must provide working contact information, monitor tracking, and contact us promptly about delivery problems. We are not responsible for missed notices caused by spam filtering or incorrect contact details.

7. Exchanges

An exchange may be requested for a product that arrives damaged or is confirmed defective.

A change to a different model requires our prior written approval. Contact support@ekiy.shop before returning anything.

8. Refund Processing

After the returned item is received and inspected, approved refunds are normally initiated within 3–5 business days and sent to the original payment method.

Your bank or payment provider may need additional time to post the funds. Missing accessories or promotional items may be deducted from the refund.

9. Promotional Price Adjustments

If your order was placed without a discount code, you may request a price difference adjustment within 24 hours after placing the order.

Requests received after that period are not accepted under this policy.

10. Contact Us

For return approval, warranty help, or any questions regarding your purchase, please contact us at support@ekiy.shop and make sure to include your order number.