Contact Us

For after-sales service, please ensure that your purchase was made through www.ekiy.shop and include the order number we provided.

To help us provide you with the best service and expedite our response, please provide all relevant information when submitting an inquiry. It would be greatly appreciated if you could provide details such as your vehicle's make and model, year of manufacture, and cellphone model for quick compatibility matching. We are committed to assisting you to the best of our abilities.

We strive to respond to all inquiries within 24 hours.

For pre-sales or after-sales service, please contact our support mailbox for prompt assistance:
Email: support@ekiy.shop

Working Hours:
Monday – Friday: 9:00 AM – 6:00 PM

Factory Address:
216, Building B, Chashu Industrial Zone, Xiaweiyuan New Village, Gushu Community, Xixiang Street, Baoan District, Shenzhen City, Guangdong Province

For Partnership, Distribution, Wholesale, and Other Business Inquiries:
Please contact us via our support email or reach out for our collaboration opportunities. We will get back to you as soon as possible.

Customer Support & Product Assistance

Need help with product installation, troubleshooting, or order support? Have questions before buying? Submit your details below—including your bike make/model for quick compatibility matching—and our team will assist you within 24 hours.

We use your information to respond to your inquiry and manage related business communications.