Effective date: October 19, 2026

EKIY ("we", "us" or "our") operates www.ekiy.shop. This policy explains what personal information we collect, why we use it, when it may be shared, and the choices available to you when you visit our store or use our services.

1. Information We Collect

• Information you provide: May include your name, email address, telephone number, account details, billing and delivery addresses, payment or transaction details, and information you send when contacting us, responding to a survey, entering a promotion, or placing an order. Payment card data is handled securely through the payment provider and systems used for checkout; we do not retain full card credentials.

• Technical and usage details: When you browse the site or use our services, we and our service providers may collect technical and usage details such as IP address, browser and device type, operating system, device identifiers, pages viewed, diagnostic data, and approximate location inferred from IP address or device settings, where enabled. The information collected depends on your device, settings, and interaction with the site.

2. How We Use Information

• To accept, verify, fulfill, ship, and provide support for orders and accounts.

• To communicate about purchases, delivery, service requests, policy updates, and account activity.

• To maintain, analyze, improve, and develop our website, products, and customer experience.

• To administer promotions or surveys under their applicable rules.

• To protect customers, the store, and our services; detect and investigate fraud, suspicious activity, security incidents, or violations of our terms.

• To send marketing messages where permitted and, when required, with your consent. You can opt out of marketing emails at any time using the unsubscribe option or by contacting us directly.

3. Sharing and Disclosures

We may provide relevant information to service providers and business partners that help operate our store and deliver services, such as ecommerce hosting, payment processing, fraud prevention, analytics, customer support, marketing (where authorized), fulfillment, and shipping. They may use information only as needed to perform services for us and subject to applicable requirements.

We do not disclose personal information to third parties for their independent marketing without your prior permission. We may also disclose information when required by law or legal process, to respond to lawful requests, protect rights and safety, enforce our terms, investigate fraud, or support a business transfer such as a merger or acquisition. Information may be shared with affiliated entities for legitimate business operations.

4. Your Choices and Rights

Depending on your location and applicable law, you may be able to ask us to access, correct, delete, restrict, or object to certain processing of your personal information, or request a portable copy. If processing relies on your consent, you may withdraw it at any time.

We may ask for information to verify your identity and may need to retain certain records to meet legal, accounting, security, or contractual obligations. To submit a request, contact support@ekiy.shop.

5. Third-Party Services

Our site may link to or use services operated by other organizations. Their privacy practices are governed by their own notices. Please review those notices before providing information directly to a third party. We are not responsible for the privacy practices of independent third-party sites or services.

6. Security and Retention

We use reasonable technical, administrative, and physical safeguards designed to protect personal information. No transmission or storage method can be guaranteed to be completely secure. We keep information for as long as reasonably needed for the purposes described here, unless a longer period is required or allowed by law.

7. Changes and Contact

We may revise this policy to reflect changes in our services, technology, business practices, or legal requirements. The updated version will be posted on this page with a revised effective date.

Questions or privacy requests may be sent to support@ekiy.shop or through www.ekiy.shop.