EKIY Warranty Policy
EKIY is committed to providing reliable products and responsive after-sales assistance. Please review the warranty and support terms below.
One-Year Limited Warranty
Products purchased directly from EKIY are covered by a one-year warranty starting on the purchase date. The warranty covers defects in materials or workmanship under normal use.
Lifetime After-Sales Support
We provide lifetime after-sales support for our products. Contact our support team with questions or product concerns, and we’ll do our best to help.
Making a Warranty Claim
If you believe your product has an issue covered by the warranty, contact us first. Our team will guide you through the claim process and explain the next steps.
Purchases from Other Stores
If you purchased an EKIY product from another retailer or online store, please check the warranty terms provided by that seller. Their terms may differ.
Contact Us
For warranty claims or after-sales support, email support@ekiy.shop.